TO: Indian River County Board of County Commissioners
THROUGH: John A. Titkanich, Jr, County Administrator
Sean C. Lieske, Director of Utility Services
Jennifer L. Hyde, NIGP-CPP, CPPO, FCCN, FCCM, Procurement Manager
FROM: Howard G. Richards, PE, Manager, Capital Projects
DATE: January 27, 2026
SUBJECT: Award of Request for Proposal 2026003 Utilities Technology Master Plan and Customer Information System Consulting Services to EMA, Inc., IRCDUS Project ID: 00.25.513 and 00.25.521
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BACKGROUND
Indian River County Department of Utility Services (IRCDUS) is committed to modernizing its operations and strengthening long-term organizational resilience. As the County experiences steady population growth and rising service demands, it recognizes that modernization is not solely a technical requirement, it is a business-driven initiative essential to improving operational performance, financial stewardship, and customer service delivery.
Evolving IRCDUS technology landscape is central to meeting current and future expectations, enabling data-driven decision-making, and aligning people, processes, and platforms with the County’s long-term strategic goals. As such, IRCDUS in collaboration with the Department of Information Technology (IT) has embarked on two (2) key projects:
1. Utilities Technology Master Plan (UTMP): Develop a strategic technology blueprint and roadmap to guide modernization efforts and technology investments over the next five (5) years - IRCDUS Project ID 00.25.513
2. Customer Information System (CIS): Conduct comprehensive requirements planning and selection and implementation of a best-fit software solution that aligns with IRCDUS future-state technology landscape - IRCDUS Project ID 00.25.521
Both projects underscore IRCDUS commitment to adopting modern technology to improve service delivery, operational efficiency, and staff productivity.
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