TO: Board of County Commissioners
THROUGH: John A. Titkanich, Jr. County Administrator
Nancy A. Bunt, Assistant County Administrator
Anthony Warren, Building & Facilities Services Director
FROM: Chadwick Bacon, Assistant Building & Facilities Services Director
DATE: September 24, 2025
SUBJECT: Transition Custodial Services from Contracted Services to In-House Operations
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BACKGROUND
Following the termination of CER Signature Cleaning, LLC's custodial services contract, several other third party custodial services companies were contacted to provide services to the County. All of these companies would be significantly more expensive then what we have currently budgeted for CER Signature Cleaning. In the interim, the Facilities Management Division utilized existing staff to complete the cleaning. After several discussions about the quality of custodial services provided to the County by third party companies and based on the August 29, 2025 Internal Audit by the Clerk of Court whereby Edward Halsey, Internal Audit Director recommended that instead of using contracted custodial services, the county hire full-time custodial employees, staff is requesting to bring custodial services in-house. This request aims to ensure adherence to employment standards for background checks and maintain a high level of customer service. While outsourcing provides basic coverage, it has resulted in security concerns, insufficient background screening of employees, limited flexibility, additional charges for special projects, low quality of work, insufficient oversight of custodial staff, and challenges in maintaining consistent accountability. The proposed request positions the County to deliver service excellence with greater accountability and flexibility, and would reduce budgetary expenses.
ANALYSIS
Staffing Structure Request - Salary & Benefits:
• 9 Maintenance Workers 2pm-9:30...
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