TO: BOARD OF COUNTY COMMISSIONERS
THROUGH: John A. Titkanich, Jr., County Administrator
Kristin Daniels, Director, Office of Management and Budget
Jennifer Hyde, Procurement Manager
FROM: Shelby Ball, Procurement Specialist
DATE: September 3, 2025
SUBJECT: Approval of UniFirst Customer Service Agreement and Addendum
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BACKGROUND
On October 18, 2022, the Board approved a Customer Service Agreement for uniform rental services with UniFirst. The effective term commenced On October 19, 2022, when installation was complete, and will expire on October 18, 2027.
Staff has been satisfied with the service and uniforms provided by UniFirst but would like to enter into a new agreement to facilitate more amicable terms and conditions, streamlined service and updated contract provisions. New services include a dedicated online customer portal that will allow us to view invoices, open service requests and track the lifecycle of a uniform.
The new agreement is based on an RFP competitively awarded by the Sourcewell cooperative group, to which the County belongs. The term of the agreement is 60 months, with subsequent 60-month terms to be brought before the Board for approval approximately 120 days prior to the effective date.
Staff has negotiated modifications to the agreement that are memorialized in an addendum.
BUDGETARY IMPACT
Funding will come from applicable department uniform accounts, with no change in pricing.
PREVIOUS BOARD ACTIONS
Original agreement approval in 2022.
STAFF RECOMMENDATION
Recommended Action
Staff recommends the Board of County Commissioners approve the Customer Service Agreement and Addendum, and authorize the Chairman to execute them after the County attorney has approved them for as to form and legal sufficiency.